Privacy Policy for Manhattan Letters

Effective Date: October 21st, 2024

At Manhattan Letters, which is owned and operated by Brooklyn Letters, your privacy is of utmost importance to us. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data. By using our website or services, you agree to the terms outlined in this Privacy Policy.

 

1. Information We Collect

 

We collect various types of personal information in order to provide our educational services effectively. This includes, but is not limited to:

  • Personal Information: Name, email address, phone number, and postal address.
  • Student Information: Name, date of birth, school/grade level, educational needs, and any relevant learning or developmental challenges.
  • Communication Records: Correspondence via email, phone, or other means.

We do not collect or store payment information from parents directly. All payments are processed through secure third-party systems, and we do not handle credit card or other sensitive payment details.

Important: While we collect some sensitive information to provide assessments and evaluations, we take strict measures to protect this information, as outlined in Section 3 (HIPAA-Compliant Systems) and Section 4 (Written Consent for Confidential Information) below. These measures ensure that any confidential or sensitive information is handled with the highest level of privacy and security.

We also collect non-personal information, such as browser type, IP address, device information, and cookies to help improve your experience on our website.

 

2. How We Use Your Information

 

We use the information we collect to:

  • Provide our educational services, including tutoring, assessments, and consultations.
  • Communicate with you regarding your sessions, scheduling, and progress updates.
  • Improve and personalize our website and services.
  • Respond to inquiries and provide customer support.

We may also use non-personal information for website analytics, monitoring performance, and enhancing user experience.

 

3. HIPAA-Compliant Assessments and Evaluations

 

For any assessments or evaluations that contain confidential information, Manhattan Letters uses a HIPAA-encrypted system to ensure that all sensitive data is fully protected. We take the privacy of you and your child seriously and implement stringent safeguards to secure this information.

 

4. ⁠Written Consent for Communication and Confidential Information

 

We are committed to maintaining the confidentiality of the information we collect about the children and families we serve. We will not share any confidential information, including assessments, evaluations, or progress reports, with any third party without written consent from the parent or legal guardian.

  • Reaching Out to Other Providers: If we need to communicate with teachers, therapists, or any other providers working with your child, we will request written consent from the parent or guardian prior to making any contact.
  • Releasing Confidential Information: Before we release any confidential information about your child to external parties (e.g., schools, therapists, or specialists), we will seek written consent from the parent or legal guardian.

 

5. How We Protect Your Information

We take appropriate measures to protect your personal and confidential information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Using secure encryption methods for sensitive data.
  • Limiting access to your personal information to authorized staff only.
  • Regularly reviewing and updating our security protocols and procedures.

However, please note that no method of electronic transmission or storage is 100% secure, and while we strive to protect your personal information, we cannot guarantee absolute security.

 

6.⁠ ⁠Sharing Your Information

 

Manhattan Letters does not sell or rent your personal information to third parties. We may share your information only under the following circumstances:

  • With Service Providers: We may share information with trusted third-party service providers (e.g., HIPAA-compliant platforms, payment processors) who assist in operating our business. These providers are contractually obligated to protect the confidentiality of your information.
  • Legal Obligations: We may disclose your information if required by law or in response to valid requests by government authorities.

Please note: Any sharing of confidential information regarding your child with external parties will only occur with written consent from the parent or legal guardian, as outlined in Section 4.

 

7.⁠ ⁠Cookies and Tracking Technologies

 

Our website may use cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and improve our services. You may adjust your browser settings to block cookies; however, doing so may impact the functionality of our website.

 

8.⁠ ⁠Your Rights

 

As a parent or legal guardian, you have the right to:

  • Access, update, or correct your personal information.
  • Request the deletion of your personal data, subject to legal and contractual obligations.
  • Object to or restrict the processing of your personal data.
  • Withdraw your consent at any time, where we rely on consent to process your data.
  • Request a copy of the personal data we hold about you or your child.

To exercise any of these rights, please contact us at [email protected].

 

9.⁠ ⁠Children’s Privacy

 

We are committed to protecting the privacy of children under the age of 13. We do not collect personal information from children without parental consent. If you believe we have collected information from a child without proper consent, please contact us immediately, and we will take steps to delete that information.

 

10.⁠ ⁠Changes to This Privacy Policy

 

Manhattan Letters reserves the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates.

 

11.⁠ ⁠Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Manhattan Letters Phone: (917) 382-8641 Email: [email protected] Website: www.manhattanletters.com